11 ways to use data for better team engagement

4. Ask ‘What’s Your Focus?’ to Help Collaboration

In our company, we built a Slack chatbot to ask one single question each day: What’s your focus for tomorrow? Then, at the beginning of the workday, you’re sent everyone else’s focus and can collaborate on what those people are working on. At the end of the day, the bot asks whether you completed that task and the process starts again. It really helps with engagement and unblocking employees. – Liam Martin, Staff.com

5. Assign Research Topics, Then Compare Notes

I like to have several people research a topic and compile their own data in areas such as customer demographics, projected earnings or trends in certain markets. It’s interesting to have a meeting where people compare their findings and come up with slightly different results. I then look at these results and put them together in a way that utilizes these different sources. – Shawn Porat, Scorely

6. Facilitate Gamification

We use various types of internal performance data to facilitate gamification in order to set goals for the team as a whole, as well as individual team members. This also introduces transparency and accountability into our operations. – Reza Chowdhury, AlleyWatch

7. Share Monthly Goal Status Reports

We compile data in a monthly goal status report that gets sent to each team member, which has information ranging from push notification engagement rates to site traffic. Not only does this report allow us to see the areas where we need to improve in the coming months, but it also allows us to acknowledge team members that have done a great job in helping us meet our goals. – Brian David Crane, Caller Smart Inc.

8. Measure Happiness, Voluntary Attrition and Tenure

We measure team engagement by looking at the happiness index, voluntary attrition rate and tenure. These KPIs help us get a better understanding on how we are serving our team and the areas that need improvement. – Jared Atchison, WPForms

9. Show Employee Impact

As a market services firm, we’re always looking at utilization and profitability by client. Through our open-book management meetings, we set targets and show the team how their individual workloads contribute to our overall utilization scores. The goal is to share data across the organization and help motivate employees to affect change by showing how their hours contribute to profitability. – Dan Golden, BFO (Be Found Online)

10. Improve the Decision-Making Process

We have different departments — such as sales, marketing and customer service — that are responsible for delivering monthly data that is raw, transparent and based on specific KPIs. When we meet each month, it is a meeting of the minds, where everyone feels engaged and accountable. Decisions are made more confidently when data is fact-driven and used as a tool of engagement and team building – Anthony Davani, The Davani Group Inc.

11. Set Goals for Growth

To successfully manage a growth-driven team, you must set specific, number-based goals, not generic hopes and dreams. “We will drive X more users to our website next month” or “We will increase our conversion rate by X percent this quarter,” for example. Our team uses a company scorecard to track data surrounding the specific goals we set and to hold our team accountable to our forecasted growth levers. – Scott Baxter, PlayYourCourse

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